ADA ACCESSIBILITY
ADA Accessible Seating – Hendricks Live! will ensure equal access and enjoyment for all individuals, regardless of ability. Accessible seating will be available for all performances. If there are any issues purchasing ADA seating for a specific performance online, please contact us at customerservice@hendrickslive.org.
Reasonable accommodations will be made for any individual who may need to exchange their tickets for accessible seating on the day of a performance. ADA ticket relocations are based on first come, first serve and are limited in availability on the day of the show.
ADA Listening Devices – Assistive Listening Devices are available at the Box Office. These listening devices amplify information broadcast through our in-house sound system. To ensure we provide the best service, contact our box office team directly to discuss and identify any needs and/or concerns you may have. If you attend a show and need an ADA Listening Device, please ask an usher or see the Box Office.
Interpreters – Hendricks Live! provides interpreters to assist hearing impaired guests. Requests for interpreters must be provided at least thirty (30) days prior to the event by contacting Guest Services at customerservice@hendrickslive.org.
Automatic Doors – Automatic doors are located at each point of the facility.
Companion Seats – Up to (3) additional seats may be purchased for companions of attendees who purchase an ADA accessible seat.
Drop off/Pick up/Parking – Enter the parking lot off N. Mill Street for ADA Parking and Entrance.
Fire Alarms – Emergency warning systems are equipped with both audible and visual strobe alarms.
Restrooms – Restrooms are equipped with ADA accessible stalls and fixtures. Restrooms are located on the first and second floors.
Service Animals – Trained service animals are permitted in Hendricks Live!. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog, that is individually trained to do work or perform tasks for the benefit of an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. Service animals must be harnessed, leashed, or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. Additional seating can be purchased if necessary. Please notify Guest Services at customerservice@hendrickslive.org at least 24 hours in advance.
Temporary Disability – Please contact Guest Services at customerservice@hendrickslive.org to make arrangements if you have a temporary disability or injury and need assistance attending an event. Please contact us at least 72 hours prior to the start of the event.