Everything You Need to Know Before You Go!
WHAT ARE THE BOX OFFICE HOURS?

The Hendricks Live! Box Office is open Monday – Friday from 10AM – 4PM. On performance days, the Box Office opens 2 hours before our first performance, and it will remain open 30 minutes into the performance.

WHERE IS YOUR SHOW CALENDAR?

You can view all upcoming events on our events index.

WHERE CAN I BUY A TICKET?

Hendricks Live! will sell tickets online on our event page in advance of performances. Order your tickets by selecting the performance you wish to attend. You will receive an order confirmation email when your purchase is made. All tickets will be digital, sent directly to your email, and ready to download or print. There will be no hard, physical tickets for performances at Hendricks Live!. Prices may change at any time and are not guaranteed. Some events may limit the number of tickets that can be purchased in a single transaction.

How Do I Sign In to My Account?

How to Access VBO Account

Go to Events Landing Page

Scroll to the bottom of the page

Click “Log Into Your Account” button

Enter your username and password and then click “sign in”

Click on your Name in the upper right corner

Click My Account, here you can see all of your activity and your event tickets and recent orders

HOW DO I ENTER MY PRE-SALE ACCESS CODE?

First, select your event. Then, on the left side under the “Tickets and Information” header, select “BUY NOW.” On the top right corner of the screen, under the Cart and “Sign In” buttons, click the gray “ENTER PRESALE CODE” text. A popup box will appear. Enter in your Pre-Sale Access Code and press continue. A green text box will appear with a “success” message, enabling you to purchase tickets to your event.

Where Can I See the Seat Maps for Your Theatre?

We have a seating chart that can be viewed using the link below.

Unable to Use Your Tickets?

We understand conflicts can arise at times that may prevent you from using your event tickets. However, all sales are final. Hendricks Live! does not offer refund for ticket purchases.

Donor Perks:

— Gold Level and Above: Refund any York Automotive Concert Series shows

— Ruby and Above: Exchange tickets for any Hendricks Live! Presents show 48 hours prior to doors opening

Please email customerservice@hendrickslive.org

What happens if there is Inclement Weather?

It is the policy of Hendricks Live! to not cancel performances due to inclement weather. There are no tickets refunds if an event goes on during inclement weather.

Is There an Age Limit at Hendricks Live!?

Typically, no. We are an all-ages venue. However, some shows may be not suitable or restricted at the artist’s request due to adult content.

Do Children Require Tickets?

If your child has reached their first birthday, they are required to have a ticket. If under one year of age, a child will need to sit on the lap of a paying patron.

Where Can I Park?

There is a free parking garage located off Center St. ADA and Diamond VIP Parking is located in the lot behind the theatre off Mill St.

Are There Opportunities to Meet the Artist?

Yes, on a show-by-show basis. For more information, email Guest Services at customerservice@hendrickslive.org or visit the performer’s website.

Do You Have a Dress Code?

While there is no official dress code, it’s recommended to dress in a way that shows respect for the performers and the venue.

Where is the Coat Check Located?

Next to the concessions area in the main lobby.

Where Are the First Aid Services?

Box Office in the main lobby.

What Items Are Prohibited?
  • No outside food or drinks .
  • No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
  • Replicas of any weapon are NOT permitted.
  • No drugs or drug paraphernalia, illegal substances of any kind.
  • No personal video cameras, Go-Pros, selfie sticks, drones, or laser pointers.
  • No professional audio, video, or audio recording equipment —(including detachable lenses, tripods, zooms, or commercial-use rigs).
  • No unsealed liquids or gels of any kind.
  • No jewelry or clothing that could inflict harm.

The list of prohibited items is subject to change at the discretion of venue management.

Where Are the Restrooms Located?
  • Restrooms can be found in the following areas: first and second floors.
  • Restrooms are all equipped with ADA-accessible stalls and fixtures.
  • Each restroom has baby changing stations.
WILL YOU TAKE CASH?

Hendricks Live! only accepts credit & debit (VISA, Mastercard, Discover, or American Express). This includes concessions and merchandise.

Do You Offer Discounted Tickets?

We are proud to offer the Military Appreciation Ticket Program — sponsored by ComerNowling. A 20% ticket discount is available for active military and veterans for Hendricks Live! Presents shows. ID will be required at the time of show.

Do You Offer Group Pricing?

On a show-by-show basis. If you have any questions, please contact Guest Services at customerservice@hendrickslive.org.

When Will Doors Open for Performances?

Doors to the building will open 1 hour prior to performances. Theatre doors will open and seating will be available 30 minutes prior to performances.

How Do I Enter the Hendricks Live! Building?

The main entrance is off Center St. and Main St. The Box Office entrance will be in the back of the building off Mill St.

What's in the Neighborhood?
What Hotels Are in the Area?

There are plenty of hotel options in the surrounding area, including our partner hotels offering our guests exclusive discounts!

Why are my seats out of sequential order?

All of our seats on the left side of the theatre are odd numbers (1, 3, 5, 7, 9) and all of our seats on the right side of the theatre are even numbers (2, 4, 6, 8, 10).

Are outside Food & Beverages okay to bring?

Outside food & beverages are not permitted in Hendricks Live! Concessions are located in the lobby. Credit card and Debit only