Hendricks Live! Inc. seeks a highly organized candidate with excellent people skills for the position of Audience Services Representative. Working collaboratively with the Guest Services Manager, the Audience Services Representative will work directly with the public to provide excellent customer service for a new performing and fine arts venue in historic downtown Plainfield, Indiana.

Benefits Eligibility: N/A

Reports To: Guest Services Manager

Exemption Status: Non-exempt hourly

Max Salary: $18 per hour, with 90 day and annual review

Hours: Vary. Flexible schedule with work on evenings, weekends, and holidays

Resume Submission Deadline: Please submit a resume to amanda.walters@hendrickslive.org by Friday, November 8, 2024

Job Summary:

The Audience Services Representative is responsible for providing front desk services to guests, taking ticket orders, undertaking various administrative duties, working closely with the Guest Services Manager, all staff, volunteers, and donors, diffusing conflicts, or tensions, among other duties. Looking for someone with patience and customer service mentality when dealing with guests and accommodating their every need with enthusiasm and poise.

Duties and Responsibilities

• Greet guests upon arrival and make them feel welcomed with 5-star customer service.

• Assisting guest with ticketing needs – in person, over the phone, and email

• Be a source of information to guests.

• Diffusing conflict or tense situations with guests

• As part of the Front of House team, responsible for evacuation and emergency procedures, putting safety of the guests, ambassadors, and other staff before everything else

• Monitor and maintain cleanliness of public areas, including theater, all areas of lobby, restrooms, etc.

• Sign out assisted listening devices and troubleshoot devices to make sure they are in working order.

• Communicate feedback from guests and volunteers to Guest Services Manager

• Assist guests with seating and aid guests with concerns regarding access and ADA compliance.

• Attend mandatory trainings and meetings.

• Additional duties as assigned by Guest Services Manage

Qualifications

• High school diploma or GED

• 1+ years of customer service experience

• Must be computer literate.

• Exceptional interpersonal skills

• Ability to multitask.

• Passion for the arts

• Professional, outgoing manner

• Excellent written and verbal communication

• Good time management and organizational skills

• Conflict resolution experience

• Patience and good listening skills

• Knowledge of VBO ticketing software preferred.

• Weekday, weeknights, Saturday, Sunday, and holiday availability

Who We Are:

Hendricks Live! is a nonprofit arts and entertainment venue whose mission is to create memorable experiences for central Indiana’s diverse communities by presenting, producing, and hosting exceptional art, entertainment, and community events. Located less than 30 minutes from Indianapolis, Hendricks Live! is an integral component of the Town of Plainfield’s Downtown Redevelopment Plan to protect the long-term future of its historic downtown. One of Indiana’s most enterprising towns in one of its fastest growing counties, Plainfield is home to an expanding diverse population, award-winning schools. Exceptional healthcare, and extensive shopping and outdoor recreation opportunities. Hendricks Live! was developed in partnership with Hendricks County Community Foundation and the Hendricks County Arts Council to magnify the county’s reputation as a destination for high-caliber arts and culture. Featuring a 600-seat performance hall, 160-seat event space, and public art galleries, Hendricks Live! is the premier community, art, and entertainment venue in west central Indiana. Showcasing the work of local, regional, and national artists. Hendricks Live! spotlights the best of Hendricks County while bringing the best to Hendricks County. The program calendar includes a variety of creative styles and disciplines including classical, jazz, country and pop music, theatre, dance, film, comedy, and special events.